QUESTIONS?

If you have any questions please send us an email and we can clarify any of the policies in the Site Information.

Whee Works Policies & Procedures

SHIPPING & DELIVERY

  1. All Orders are Shipped with Delivery Confirmation
  2. Shipping Fees are Not Refundable Under Any Circumstance
  3. Other Shipping Methods are Available Upon Request
  4. Should you Select an Un-Insured Shipping Method, we will Not be Held Responsible for Loss or Damage of your Purchase
  5. Canada Post is our Standard Shipping Carrier 

RETURNS & REPLACEMENTS

We are Very Happy to Have your Business and if you Have a Good Reason, we will Happily Provide you with a Refund

Please Read our Refund & Return Policy Below:

  1. Returns will Only be Accepted if Sent Back within 7 Days from Delivery Confirmation Date
  2. A Full Refund of the Purchase Price (Excluding Shipping), will be Promptly Made upon Receiving the Merchandise (in the Same Condition it is was Shipped)
  3. There are No Refunds on Items Damaged During Shipping, you Must File a Claim with the Shipping Carrier
  4. All Returns Shipped Back are to be Fully Insured
  5. You Must Notify us in Advance of Any Returns
  6. Returns Sent without our Prior Knowledge will be Refused
  7. We do Not Refund Shipping Costs or Credit Card Fees (they will be Deducted from the Total Amount of your Refund)
  8. Items on Clearance Cannot be Returned or Exchanged
  9. All Custom Orders are Non-Refundable
  10. Due to Health & Safety Reasons Paper Straws are Non-Refundable  

PRIVACY & SECURITY

WHAT INFORMATION DO WE COLLECT?

  • We Collect Information from you when you Register on our Site, Place an Order or Subscribe to our Newsletter
  • When Ordering or Registering on our Site, you may be Asked to Enter Personal Information Such as Your Name, E-mail Address, Mailing Address, Phone Number, or Credit Card Information
  • You May Visit our Site Anonymously, Not Entering Personal Information

WHAT DO WE USE YOUR INFORMATION FOR?

Any Information we Collect from you May be Used in One of the Following Ways:

  1. To Personalize your Experience with us (your Information Helps us to Better Respond to your Individual Needs)
  2. To Improve our Website (we Continually Strive to Improve our Website Offerings, Based on the Information & Feedback we Receive from you)
  3. To Improve Customer Service (your Information Helps us to More Effectively Respond to your Customer Service Requests & Support Needs)
  4. To Process Transactions, Your information, Whether Public or Private, will Not be Sold, Exchanged, Transferred, or Given to Any Other Company for Any Reason Whatsoever (Without your consent), Other than for the Express Purpose of Delivering the Purchased Product or Service Requested
  5. To Administer a Contest, Promotion, Survey or Other Site Feature
  6. To Send Periodic Emails 

Note: If at Any Time you would like to Unsubscribe from Receiving Future Emails, we Include Detailed Unsubscribe Instructions at the Bottom of Each Email

HOW DO WE PROTECT YOUR INFORMATION?

  • We have Implemented a Number of Security Measures to Maintain the Safety of your Personal Information when you Place an Order or Enter, Submit, or Access your Personal Information on our Site
  • We Offer the Use of a Secure Server
  • All Supplied Sensitive and Credit Information is Transmitted Via Secure Socket Layer (SSL) Technology
  • Information is Encrypted into our Payment Gateway Providers Database (Accessible Only by Authorized Person(s) with Special Access Rights to Such Systems, Requiring to Keep Information Confidential)
  • After a Transaction, your Private Information such as Credit Cards will Not be Stored on our Servers

DO WE USE COOKIES?

  • Yes. Cookies are Not Just Edible Delights, Online they are Small Files that a Site or its Service Provider Transfers to your Computers Hard Drive through your Web Browser (if you allow)
  • This Enables the Sites or Service Providers Systems to Recognize your Browser, then Capture and Remember Certain Information
  • We use Cookies to Help us Remember / Process the Items in your Shopping Cart.  As well as Compiling Aggregate Data about Site Traffic / Site Interaction, to Offer a Better Site Experiences and Tools in the Future
  • We may Contract with Third-Party Service Providers to Assist us in Better Understanding our Site Visitors. These Service Providers are Not permitted to Use the Information Collected on Our Behalf, Except to Help us Conduct & Improve our Business

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

  • We do Not Sell, Trade, or Otherwise Transfer your Personally Identifiable Information to Outside Parties
  • This does Not Include Trusted Third Parties who Assist us in Operating our Website or in Conducting our Business, as long as those Parties Agree to Keep this Information Confidential
  • We may Also Release your Information when we Deem Release is Appropriate to Comply with the Law, Enforce our Site Policies, or Protect Ours or Others Rights, Property, or Safety
  • Non-Personally Identifiable Visitor Information May be Provided to Other Parties for Marketing, Advertising, or Other Uses

THIRD PARTY LINKS

  • At our Discretion, we May Include or Offer Third Party Products or Services on our Website
  • Third Party Sites have Separate and Independent Privacy Policies
  • We have No Responsibility or Liability for the Content and Activities of Linked Sites
  • We want to Protect the Integrity of our Site and Welcome any Feedback about the Third Party Sites

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

  • We are in Compliance with the Requirements of COPPA (Children’s Online Privacy Protection Act)
  • We do Not Collect any Information from Anyone under 13 Years of Age
  • Our Website, Products and Services are all Directed to People who are at Least 13 Years Old or Older

ONLINE PRIVACY POLICY ONLY

  • Our Online Privacy Policy Applies Only to Information Collected Through our Website and Not to Information Collected Offline

WEBSITE COPYRIGHT

  • It is Understood that All Images & Content are Copyrighted by Whee Works Inc. and Cannot be Copied, Shared or Reproduced in Any Way, Unless Permission has Been Granted by Us

YOUR CONSENT

  • By Using our Site, you Consent to our Website Privacy Policy

CHANGES TO OUR PRIVACY POLICY

  • Updated Privacy Policy Changes will be Posted on this Page
  • The Privacy Policy was Last Modified on 3/28/2012

CONTACTING US

  • If you have Any Questions or Concerns Regarding our Policies & Procedures, you May Contact Us by Using the Email Form in the Top Left Side Bar Above, by Email or by Phone